We do not offer exchanges for purchases on arcteryx.com.If you'd like to find your way into a new product,the easiest option is to return your recent purchase within 30 days and place a new order for the one you'd like.

Cancelling an order is the last thing we want to do,but it may be necessary due to some of these common reasons.

The item is out of stock

Discrepancy in billing information

·Policy breach*

*Arc'teryx does not support Bulk Purchasing or Freight Forwarding.Orders outside of these policies may be cancelled without notification.

In the event your order is cancelled,you will not be charged,and any charges pending will be cancelled as well.

Online orders are not eligible for price adjustments.

An account is not required to place an order.You can check-out as a Guest,but setting up an account provides easy access to your order,faster returns,as well as quicker check-out next time.

Once your order has shipped,your account will be updated,and you will receive an email which includes shipment and tracking information.You can then either follow the link provided in your email or enter the tracking number directly in the carrier's website(FedEx)to get an updated status report of your shipment.You are also able to check the status of your order at any time,including once shipped via our Order Status link.Tracking is available 24-hours after your order has shipped.

No.We do not allow shipping via freight forwarders or re-shippers under any circumstances.

Yes!Orders can be placed online and picked up at our Seattle,WA and Des Moines,WA stores.Pickup orders may take up to 48 hours to process and will be held for 10 days.Retail store hours can be found here.

We do not offer a reship service for shipments returned to sender.If your shipment is returned to sender,it will be received and processed by our warehouse team for a refund.You are free to place a new order as needed.

All Outdoor Research products that are not listed as "Final Sale"qualify for a return.(Final sale items include:all Outlet styles,Face Masks Face Coverings, and Nikwax products.)We ask that items be returned in brand new,unused condition,with all components and packaging intact.If an item arrived damaged, it also qualifies for a return.

Please visit our Returns page for more details on US return shipping.

If you purchased the item via our website outdoorresearch.com,and your desired return is not an item marked for final sale,you can make a return for a refund within 60 days of your order being shipped.We do not offer returns from 3rd party orders,orders placed through other vendors,or gift returns.

The Outdoor Research stores,located both in Seattle and Des Moines WA,will accept online return drop offs during store business hours,as long as a valid return number is included with the return.Please note that our retail stores are simply a handoff point for online returns.They will give your return(s)to our warehouse team to process.They do not handle any portion of your refund/credit.Please visit our Returns page for more details on obtaining a return number

We do not process exchanges.We are happy to refund you for the item(s)purchased via our website,then you can log back into your account and place an additional order at anytime.