RETURN POLICY

WHAT IS THE RETURN POLICY

If an item is not suitable,you may return it within 30 days of receiving the product.

Returns are free,we will provide you with a prepaid label once the return declaration has been submitted.

If you wish to exchange products for items that are a different size or color, please return the item(s)and place a new order.

Your return must meet the following conditions:

The products have not been used

The original tags have not been removed

The products are in their original,undamaged packaging.

Packages opened with care are not considered damaged.

Ideally,products should be returned in the original shipping packages.

Please note that underwear,personalized products and ski sets bindings cannot be returned.

If you shopped during a promotional campaign,we reserve the right to deny you the offer/discount if your order,after return,no longer meets the conditions for the offer/discount.

WHAT IS SALOMON'S WARRANTY POLICY?

In general customers receive a 2 years warrenty guarantee on Salomon products.Countries where a longer warrenty is mandatory by the law are excluded.For more information please refer to our Terms Condition page.

If I Purchased My Product From A Salomon Reseller,How Doi Return It To After-Sales Service?

According to our warranty policy,the reseller is responsible for all after-sales services.If you are facing an issue with a reseller,please contact Customer Service.

If I Purchased A Product On Salomon.Com,How Do I Open A Warranty Claim?

You need to fill out the warranty request on the website.You can find the link here. Our agents will process your request and tell you if the warranty can be activated or not.This usually takes 48 to 72 hours.

WARRANTY POLICY

DISPATCH AND DELIVERY

DISPATCH AND DELIVERY

Which Delivery Service Will Deliver My Order?

UPS standard delivery:Bags and Packs,Apparel and Footwear DPD standard delivery:Alpine,Nordic,Protective and Snowboard products

UPS express delivery:Bags and Packs,Apparel,Footwear,Alpine,Nordic, Protective and Snowboard products

What Are Your Delivery Times And Costs?

Deliveries are made Monday to Friday.

Standard home delivery:f5 or free for orders above f60.All orders placed and validated before 11 am will be delivered within 3 to 4 working days.

Express home delivery:f12.All orders placed and validated before 11 am will be delivered within 2-3 workings days.

UPS Pick up point (1):f3 or free standard delivery on orders over f60.Pick up at an UPS Access Point relay near to you.

Please note that package opening and pickup times may vary depending on the location.Make sure you have a valid ID to collect your package.

PRODUCT SURPORT

Ironclad Guarantee

We guarantee everything we make.If you are not satisfied with one of our products at the time you receive it,or if one of our products does not perform to your satisfaction,return it to the store you bought it from or to Patagonia for a repair,replacement or refund.Damage due to wear and tear will be repaired at a reasonable charge.

How do I care for my item?

Patagonia products are designed to work hard and play hard.Should you need some help cleaning up after your most recent outing, our Product Care Guide has you covered.There you'll find cleaning solutions for all manner of grime. Having trouble deciphering those product care hieroglyphics on the tag of your garment?The Federal Trade Commission's Product Care Symbol Guide will explain everything-and help you keep your gear in great shape. A clean shell is a happy shell.Be sure to wash your waterproof garments and regularly replenish their water-repellent coating.

PRODUCT SUPPORT